Frequently asked questions

FAQ

Product FAQs

What is Cerea Scalp Treatment Serum?

Cerea is a lightweight scalp serum designed to hydrate, soothe and support a healthy scalp.

How often should I use it?

For best results, use daily as part of your scalp care routine.

How do I apply the serum?

Apply a few drops directly to the scalp and gently massage it in using your fingertips.

Do I need to rinse it out?

No. The serum is designed to be left on the scalp after application.

Is it suitable for all hair types?

Yes. Cerea is suitable for all hair types and textures.

Can I use it on a dry scalp?

Yes. The formula helps support scalp hydration and comfort.

Can I use it on an oily scalp?

Yes. A balanced scalp is important for both dry and oily scalp types.

Will it make my hair greasy?

The lightweight formula is designed to absorb quickly without leaving a heavy feeling.

When should I apply it?

You can apply the serum in the morning or evening, depending on your routine.

How long does one bottle last?

This depends on usage, but one bottle typically lasts around 4–8 weeks with regular use.

Is it suitable for sensitive scalps?

The formula is designed to be gentle and support overall scalp comfort.

Can I use it with other hair care products?

Yes. Cerea can easily be incorporated into your existing hair care routine.

Returns & Refunds

We want you to feel confident when shopping with Cerea.

If your order arrives damaged or incorrect, please contact our support team within 14 days of delivery and we will be happy to help.

Due to hygiene and safety reasons, we cannot accept returns of opened or used products.

Unopened products may be returned within 14 days of delivery. Return shipping costs are the responsibility of the customer unless the item is damaged or incorrect.

For any questions regarding returns or refunds, please contact our customer support team.

Shipping & Delivery

We process all orders within 1–2 business days.

Once your order has been shipped, you will receive a confirmation email with tracking information.

Delivery times may vary depending on your location, but most orders arrive within 3–7 business days.

Please note that shipping times are estimates and may be affected by carrier delays during busy periods.

If you have any questions about your order, our support team is always happy to help.