Shipping Policy

Shipping Policy for Deliveries Within Europe

At Cerea, we aim to process and deliver your order as quickly as possible. Below you will find all relevant information regarding our shipping policy for deliveries within Europe.

Processing & Delivery Time

We strive to process your order within 1 business day after receiving it. Estimated delivery time within Europe is 2–8 business days after payment has been received.

Please note that delivery times may vary depending on your location within Europe, external circumstances, and potential customs inspections.

Shipping Methods

Standard Delivery: Our standard European deliveries are handled by reliable carriers such as PostNL and DHL.

Express Delivery: For customers who require faster delivery, we offer express shipping options for an additional fee. Contact us for more information about express shipping options.

Shipping Costs

Shipping costs are calculated based on the weight of your order and the selected shipping method. The exact shipping cost will be displayed during checkout before you complete your order.

Track & Trace

Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number, allowing you to follow your shipment at any time.

Taxes & Customs Duties

Customers are responsible for any customs fees, taxes, or import duties that may apply when the order arrives in their country. Cerea is not responsible for these additional charges.

Address Information

Please ensure that you provide accurate and complete shipping information during checkout to avoid delays or delivery issues.

Lost Packages

In the event that a shipment is lost, we will immediately contact the carrier to initiate an investigation. We will keep you informed throughout the process and, if necessary, provide a replacement product or a refund. Our goal is to ensure customer satisfaction and continuously improve our shipping processes.

Questions

If you have any questions about our shipping policy or specific delivery requests, feel free to contact our customer service team.

Agreement

This shipping policy applies to all orders placed within Europe. By placing an order with Cerea, you agree to the terms outlined in this Shipping Policy.